Essential Operational Resilience

In this eBook, we discuss how to protect your customers, workforce, products, and services against the next uncertainty. Operational Resilience is the ability of an organization to continue to serve its customers, deliver products and services, and protect its workforce in the face of adverse operational events by anticipating, preventing, recovering from, and adapting to such events. This is an essential element of Principled Performance -- the ability to reliably achieve objectives while addressing uncertainty and acting with integrity. Here, we take you through a continuous four stage cycle of preparing for and supporting operational resiliency.