Essential Operational Resilience

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Essential Operational Resilience
January 19
11:00 AM
Time zone:
Webinar Filed in Operational Resilience

In this webinar, we show you how to protect your customers, workforce, products, and services against the next uncertainty.

Operational Resilience is the ability of an organization to continue to serve its customers, deliver products and services, and protect its workforce in the face of adverse operational events by anticipating, preventing, recovering from, and adapting to such events. This is an essential element of Principled Performance -- the ability to reliably achieve objectives while addressing uncertainty and acting with integrity.

COVID-19’s far-reaching impacts have thrashed many companies’ Plan-A strategies, yet the pandemic offers rich learning opportunities on operational resilience. Leaders will need these insights to navigate crises and disruptions that will arise long after this coronavirus subsides.

In this webinar, we take you through a continuous four-stage cycle of preparing for and supporting operational resilience.

Learning Objectives:

  • Define resilience across the four pillars of the business
  • Understand the lifecycle for managing resilience
  • Understand and collect best practices 


Keith Pearson, Global Head of Financial Services Go To Market at ServiceNow, former Head of Technology Resilience at Lloyds Banking Group

Kevin Barnard, Senior Director Connected Enterprise at ServiceNow, former Senior Director of Digital Operations at GE

Additional Information:

Field of Study: Management Services

Prerequisites: None

Advanced Preparation: None

Program Level: Basic

Delivery Method: Group Internet Based

CPE Credit Notice

This is a group internet-based event for NASBA authorized continuing education credit. OCEG webinars are free for anyone to attend, but only Attendees who have an OCEG All Access Pass will receive a Certificate of Completion for the webinar indicating 1 hour of CPE credit.

OCEG is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: For information regarding administrative issues such as complaints or refunds, please contact OCEG at